Member of the Down Association of Canada
|Home → Abyss & Habidecor Luxury Bath → Abyss & Habidecor FAQ|
Answers to many of the frequently asked questions in regards to Abyss & Habidecor.
The Mattress & Sleep Company's Abyss & Habidecor Policies
When is my credit card charged?
Order Cancellation & Change Policy
Can I return an Abyss & Habidecor product?
Do you match prices?
Do you match prices south of the border?
Unfortunately not at this time. We have experimented with swatches in the past and find that due to the nature of towels, they simply do not hold up well in swatch form, creating too much waste. Instead, we recommend ordering one face towel. If you use Order Code "TOWELSAMPLE" during checkout, the customary shipping fee for an order of one single face towel will be waived.Do you offer custom colour matching?
Yes, Abyss & Habidecor will custom match any colour you desire. Please call us Toll-Free on 1-877-750-1212 to find out more about bespoke colouring options and minimum order quantities.Will the colour look like the pictures?
Although we strive for accuracy there are a few variables which are out of our control. Variables such as the colour output of your display device may often work against us. When an exact colour match is required it is always very important to order one face towel first to ensure accuracy. If you use Order Code "TOWELSAMPLE" during checkout, the customary shipping fee for an order of one single face towel will be waived.Are Abyss towels pre-shrunk?
Yes, Abyss towels are always pre-shrunk, and will never pucker at the ends. What you see in the pictures or on the store shelf is what you'll see on your towel rack after dozens of washings.Help, my towel has a snag, what do I do?
Sometimes a towel will catch on a wedding ring or other obstacle. If pulls or snags should occur, simply snip them off. This will not affect the towel.
Shipping varies by the total cost of your order. All orders of $100 or more qualify for free shipping to nearly anywhere in Canada. To see shipping costs for orders totalling less than $100 please click here.When will my order arrive?
Due to the custom nature of most Abyss & Habidecor products, please allow approximately 4-6 weeks for delivery. Abyss & Habidecor are lovingly crafted in Portugal and are completely worth the wait. Certain popular options, such as Super Pile in White and Ecru are typically on hand here in Canada for quick delivery.
Due to the custom nature of Abyss & Habidecor products, your credit card is charged in full once your selection is confirmed via email or telephone.Order Cancellation & Change Policy
You may cancel or change your order with no penalty so long as your products have not been ordered from Portugal. Once your order is passed on from St. Geneve (the Canadian importer) to the manufacturer, cancellations and changes are no longer possible.Can I return an Abyss & Habidecor product?
Returns are accepted only when a product is determined (by the manufacturer directly) to have a manufacturer's defect. Otherwise, The Mattress & Sleep Company is unable to offer returns on any Abyss & Habidecor product due to the custom nature of the majority of their offerings. Please order your free swatches whenever in doubt of the colour.Do you match prices?
The Mattress & Sleep Company will match any authorized Canadian Abyss & Habidecor retailer price. The Sleep Sound Guarantee® also provides you with 120 days of after purchase price protection.Do you match prices south of the border?
Yes, we will match any US dealer price. As Abyss & Habidecor products are made in Portugal they are subject to duty, customs and brokerage fees when being shipped from the USA to Canada. If the USA retailer is not willing to cover these fees in their selling price, we will add these charges to facilitate a fair price comparison.
In our experience we typically find Canadian pricing on Abyss & Habidecor is actually lower once all costs are considered.