Member of the Down Association of Canada
Large items including mattresses, electric adjustable beds, headboards or similar require delivery by truck freight. The two types of service for these large items are "curb-side/front door" and "in-home setup." In remote areas delivery may be to the closest freight depot.
As mentioned above, this service is always included for mattress orders where we have a retail store in the area. The Mattress & Sleep Company also has the capability of offering deluxe in-home setup in most other larger centres across Canada. In addition, certain specific mattress brands may include deluxe setup by default. For example, Sleeptek run their own delivery truck in Ottawa, allowing us to offer the highest level of service for this specific brand in the Ottawa region.
The typical in-home setup process includes bringing all items into the room(s) they belong to, where we will then unpack everything and perform any basic assembly such as a bed frame or attaching a headboard to a frame. When we're done, the delivery crew will remove all unwanted packaging materials.
Most of our delivery crews are capable of performing many other services including: moving furniture to a different room, removing an unwanted mattress, taking an existing piece of furniture and delivering it to another residence, and many other tasks. These types of services require a price quotation ahead of delivery time as many of these tasks can be rather time consuming. In most locations, mattress removal is offered at a cost of $50 per mattress and/or mattress set. This fee is to ensure the unwanted mattress is disposed of in a responsible manner.
Need deluxe set-up in an area where we do not have a store?
If you're needing deluxe in-home setup in a region where we do not currently have a showroom, simply call us Toll-Free on 1-877-750-1212. A member of our team will spend the time with you to go over the options. Each and every delivery is a unique case, and as such we prefer to make these arrangements with each individual customer as needed. This ensures you receive exactly the type of service you're expecting!
The Mattress & Sleep Company offer removal of existing mattresses and furniture items in areas where we have stores and when we're delivering to you with our regular truck. Please inquire in store for more information on removal services.
In areas where deluxe in-home setup is unavailable or where the customer has chosen not to receive this service, we'll perform a basic "curb/front door" delivery. Depending on the Province, the definition of this type of delivery does vary. For example, in Québec, a freight company legally must bring your order inside your front door. In other Provinces, the freight company may only be required to bring your order to the back of their truck, where you would then offload on your own. Further still, some freight companies will bring your order to your garage or front door.
The common theme with this type of delivery is that you must have two healthy, capable adults whom are comfortable with the physical work involved in handling larger items such as a mattress or furniture. High quality mattresses can easily weigh 150-200 lbs (or more), so we do recommend considering this prior to placing your order. A member of our team will be delighted to discuss these logistics with you.
This type of service is only used as a "last-resort." Because Canada is such a beautiful, gigantic country with a relatively small population, there are many remote locations where trucks may not go as often, or at all. And even when they do go there, they might charge extreme amounts of money to do so. In the event that we find ourselves in this position, we promise to clearly communicate the logistical challenges with you, and to work with you to come up with a solution. The nearest freight depot is sometimes the most economical option.
Rest assured, we do have the capabilities to ship an order just about anywhere. In fact, we once flew a mattress from the Edmonton International Airport to Cambridge Bay, Nunavut via a small cargo plane at a cost of $1,800! We've shipped sleep products to Europe, Mexico, the Caribbean, Australia, Asia and Africa. Anything is possible.
Most of our large items ship free of charge to nearly anywhere in Canada. There are very few exceptions, listed here.
Deliveries to remote locations may incur additional fees. The Mattress & Sleep Company will always provide you with the option to cancel your order with no penalty should a situation arise where the additional charges are not agreeable. Remote locations include most of Yukon, Northwest Territories, Nunavut and Labrador. In addition many smaller towns in the more populated provinces may still be considered "remote". If your town does not have a freight depot nearby chances are we would consider this a remote location.
TEAM 7 Furniture
TEAM 7 furniture orders are always completely unique and every situation is different. As such, the delivery arrangements on all Team 7 products are made on a case-by-case basis. Generally speaking, shipping and handling are included on Team 7 orders near our showrooms, with deluxe setup available for a nominal fee. The cost of shipping TEAM 7 furniture pieces direct to customers outside of our local area will incur a freight cost.