Customer Service

Customer service and satisfaction is important to us. We truly enjoy chatting and reading your emails! If for some reason your experience with us has not gone as you had expected, please let us know. We will do everything in our power to make it right.

How to Contact Us

Email us: Click Here.

Toll-free 1-877-750-1212. Or 1-780-436-1212.

Mailing Address:
The Mattress & Sleep Company
10340 34 Av NW
Edmonton, AB     T6J 7A2

Shipping Rates

Although nearly all orders of $100 or more qualify for free shipping across Canada, there are certain situations where this may not be the case.

Please view the Shipping Rates & Information page for more details.

How do I track my order?

Wherever possible, we provide you with a tracking number when your order ships. There are situations where this is not possible (normally on items arriving via truck-freight).

If you created an account with us during the secure checkout process online, simply sign in to view past order history, tracking numbers (where available) and more.

Return Policy

The Mattress & Sleep Company understands that sometimes returning a product is necessary.

View our Return Policies

Warranty Issues

Should you have any concerns about the performance of a product purchased from The Mattress & Sleep Company, simply contact us and we will be happy to assist you.