Refund policy

Refunds | Mattress Trial | Special or Custom-Ordered | Deposits | How Refunds Are Processed

Refunds

All Sales are Final: We cannot provide refunds on any goods that have been picked up or delivered. This includes all Regularly Stocked, Special and Custom-ordered goods.

Special or Custom-ordered goods that are not Regularly Stocked are subject to a 25% cancellation fee if a refund is initiated after the supplier has produced your Special or Custom-ordered goods. 

To determine which of our products and their individual variants are Regularly Stocked, please see the "Availability & Lead Times" tab on the relevant product pages.

As many of our products are considered intimate in their use, we have a moral and ethical responsibility to ensure that we provide our customers with brand-new, never-used products.

Mattress Trial

Select Berkeley Ergonomics, Harrison Spinks & t•masc mattresses include comfort adjustment privileges. Please visit The Sleep Sound Guarantee® to review the full terms & conditions of our unique trial period.

Special or Custom-Ordered

Special or Custom-ordered goods that are not Regularly Stocked are subject to a 25% cancellation fee if a refund is initiated after the supplier has produced your Special or Custom-ordered goods.

Examples of Special or Custom-ordered goods include (but are not limited to): items that are not Regularly Stocked, including the majority of the products from the following brands: Abyss & Habidecor, Brink & Campman, Brun de Vian-Tiran, SleepChest, St Genève, TEAM 7, and Wesley Allen.

Specific products from many of the above brands are regularly stocked, and we strive to clearly indicate these items on the "Availability & Lead Times" tab on the relevant product pages.

Deposits

Deposits on any Regularly Stocked goods that have not been picked up or delivered are fully refundable. We will fully refund deposits on Special or Custom-ordered goods, provided the supplier allows us to cancel your order without penalty. However, Special or Custom-ordered goods are subject to a 25% cancellation fee if a Deposit refund request is initiated after the supplier has produced your Special or Custom-ordered goods and they are not Regularly Stocked.

How Refunds Are Processed

If your return qualifies for a refund, the refund is applied to your original purchase method. If this is not possible a cheque will be issued. We are unable to refund in cash as our stores do not keep any cash on hand.

Refunds are credited on a best-effort basis and will be processed as quickly as possible. Always allow additional time for your bank or card issuer to reflect the refund in your account or on your billing statement.

Refunds | Mattress Trial | Special or Custom Ordered | Deposits | How Refunds Are Processed