The Mattress & Sleep Company understands that sometimes returning a product is necessary. As we offer a wide variety of product types please review the relevant section for the policy that applies to your item.

Bedding | Custom Orders | Mattresses | Green Sleep | How Refunds Are Processed | Deposits | Return Process

Bedding

If the item you’ve received is not what you imagined it would be, you may return it and gain a full refund on the original purchase price provided the bedding items being returned are unused, unwashed and regularly stocked. If you're unsure whether or not a product is returnable, please contact us prior to purchasing to clarify.

Any Tempur-Pedic® pillows and accessories being returned must have a fully intact factory seal on the internal bag.

Legality aside, we feel we have a moral and ethical responsibility to not re-sell used bedding items.

Bedding Freight Costs
You are responsible for return shipping fees, unless the reason for the return is at a result of an error made by us. If your order qualified for free shipping, we reserve the right to deduct the original shipping cost from your credit or refund.

Custom Orders

We do not accept returns on custom ordered products. The exception is any return due to a manufacturer’s defect that has been approved by the warranty process. Examples of custom products include (but are not limited to): special ordered products, most Abyss & Habidecor, most St. Geneve, and all Wesley Allen.

Mattresses (Excluding Green Sleep)

You may try your new mattress for up to 30 days from the date of delivery. You may return the mattress for in-store credit toward the purchase of a new mattress provided that the following criteria are met:

• You’ve purchased a protective mattress cover from us along with your new mattress (any product in our Mattress Protectors category qualifies)
• You have purchased a regular stock mattress (typically queen size is considered regular stock on most models- please contact us for clarification before purchasing)

If you wish to receive your replacement mattress quicker we are able to charge the full amount of the new mattress up front and apply any credit due upon receipt of the original mattress.

Your original mattress must be returned in saleable condition. We reserve the right to charge a restocking fee should the mattress arrive in unsatisfactory condition.

Mattress Freight Costs
You are responsible for all shipping costs, including the cost of returning the mattress to us and the cost of sending the new replacement to you. Our free shipping offer does not apply to mattress exchanges.

Green Sleep Mattresses

Replacement rubber layers are available for all customizable Green Sleep mattresses including Verda, Sienna, Vimala and Dolcezza.

Replacement layers ordered up to 90 days from original purchase date are available at a heavily subsidized rate. Please contact 1-877-750-1212 for pricing.

Replacement layers ordered after the original 90 day period are available at the following pricing. Please call us Toll-Free on 1-877-750-1212 to order.

1 ½" Soft or Firm
½ Double/Full, ½ Queen, ½ California King, Twin and Twin XL	$250
Double/Full, Queen, King and California King	$500
3" Soft, Medium or Firm
½ Double/Full, ½ Queen, ½ California King, Twin and Twin XL	$500
Double/Full, Queen, King and California King	$1,000

Green Sleep mattresses and their individual components are not returnable, including non-customizable models.

Please note that in order to respect the limited supply of Green Sleep raw materials, we are only able to fill orders for registered Green Sleep owners who made their original Green Sleep mattress purchase with The Mattress & Sleep Company.

How Refunds Are Processed

If your return qualifies for a refund, the credit is applied to your original purchasing debit or credit card. If this is not possible a cheque will be issued.

Refunds are credited on a best effort basis and will be processed as quickly as possible.

Deposits

Deposits are fully refundable so long as your order has not been put into production by the manufacturer. If already in production your order may be subject to cancellation fees, which vary depending on the brand of product purchased.

Return Process

If you've purchased from us in-store feel free to skip the steps below and simply pop in the store. One of our team members will be glad to help.

Step 1: Obtain an RA number. Please fill out This Form, and ensure you include the following information:

• Invoice number or customer name
• Item(s) you need to return
• Reason(s) for return

Step 2: Package your return(s) in a suitable carton (preferably the same carton you received them in). Be sure to write the RA number on the outside of the carton. Take your package to your preferred shipper (Canada Post or UPS for example) and ship the item to:

The Mattress & Sleep Company
Attention: Returns
10340 34 Ave NW
Edmonton, AB     T6J 7A2

Consider purchasing insurance. We are not responsible if your package is lost or damaged during transit.

Step 3: Upon receipt of your package we will inspect it carefully. Should the item(s) be returned in satisfactory condition your refund or credit (whichever is applicable) will be applied as soon as possible. You will receive an email containing the results of the return process.

Please, do not return any packages without obtaining an RA#. This is for your protection as the Return Authorization process creates a digital paper trail formally recognizing your desire to make a return.

If you are returning a mattress the return process varies depending on the brand of mattress and where you are located. Please fill out This Form, and we will be happy to assist you.

Bedding | Custom Orders | Mattresses | Green Sleep | How Refunds Are Processed | Deposits | Return Process