Member of the Down Association of Canada
Delivery Area | Delivery Rates (Small Items) | Delivery Rates (Large Items) | About Deluxe Delivery | International Orders (Including USA) | Tracking My Order | Arrival Times | Split-Ship Orders | Austin Air
We deliver small items anywhere that Fedex, Purolator, UPS or Canada Post will go. Small items include anything from bedding and towels to items as large as a crib mattress (Crib mattresses are by Fedex, Purolator or UPS only). We deliver large items such as mattresses, electric beds or headboards anywhere in Canada with year-round road access.
The Mattress & Sleep Company will ship your in-stock small item orders via Fedex or Canada Post. Items which are too large to ship via courier will be shipped via truck freight.
In situations where your order or portions of your order are not in stock, we will typically have the supplier drop-ship on our behalf. Most of our suppliers ship via Fedex & UPS.
PO Box, General Delivery, Remote Location
We will deliver to a post office box, general delivery, etc, however this may delay your order for items which we normally would have sent directly from the supplier (most of our suppliers only use Fedex or UPS, who do not deliver to PO boxes). To ensure the fastest delivery please provide a physical street address wherever possible.
The Mattress & Sleep Company offers free shipping on almost all bedding orders of $100.00 or more (before tax). For orders of less than $100.00, please see the chart below for shipping charges.
$0.01 to $29.99 - $9.50
$30.00 to $59.99 - $13.75
$60.00 to $99.99 - $16.50
$100.00 or more (before tax) - Free
GST (or HST, where applicable) will be added to any shipping charges collected during checkout.
Small items include essentially everything other than mattresses and headboards. For all over sized items, please see the Large Item Delivery section below.
Deliveries to remote locations may incur additional fees. The Mattress & Sleep Company will always provide you with the option to cancel your order with no penalty should a situation arise where the additional charges are not agreeable. Remote locations include most of Yukon, Northwest Territories, Nunavut and Labrador. In addition many smaller towns in the more populated provinces may still be considered "remote". If your town does not have a freight depot nearby chances are we would consider this a remote location.
All over sized items which are unable to ship via Canada Post, Purolator or UPS will require traditional truck-freight shipping (essentially all mattresses and headboards). Delivery is free to most areas. For some remote locations freight charges may be additional and in these circumstances we will always consult you prior to order processing.
Large Item Delivery Fee: Free Across Canada (with three exceptions noted below):
Deliveries to remote locations may incur additional fees. You are under no obligation to proceed with your order should a situation arise where the additional charges are not agreeable. Remote locations include most of Yukon, Northwest Territories, Nunavut and Labrador. In addition many smaller towns in the more populated provinces may still be considered "remote". If your town does not have a freight depot nearby chances are we would consider this a remote location.
Team 7 Furniture
Team 7 products are imported by The Mattress & Sleep Company to Canada, direct from Austria via Genoa, Italy. Due to the costs associated with this process we can only offer our free shipping terms on Team 7 orders of $6,000 or more. Any orders for less than $6,000 may be subject to additional freight charges. If you are near one of our retail stores we are happy to combine your order with other customers orders destined for our store to reach the free shipping minimums.
Most of our products may be delivered to the United States. Currently this is on a case-by-case basis. Our American website will be launching in the near future!
Orders destined for the rest of the world are on a case-by-case basis. Please Contact Us and we'll be happy to discuss the options. Many of our products have found their way to Australia, Japan, Europe and elsewhere.
Wherever possible, we provide you with a tracking number when your order ships. There are situations where this is not possible (normally on items arriving via truck-freight).
If you created an account with us during the secure checkout process online, simply sign in to view past order history, tracking numbers (where available) and more.
It is our goal to always have plentiful inventory of popular products in an effort to fill orders as quickly as possible. That being said, the vast range of products we offer, including many custom options, do make it difficult to have "everything" in stock at all times. Each product page will indicate whether or not that particular item is typically in stock or needs to be ordered.
Typical delivery estimates:
If your complete order is in stock, The Mattress & Sleep Company will ensure everything leaves in a timely fashion, which is usually the same business day, provided the courier hasn't already picked up for the day. Most in stock orders ship from Edmonton, Alberta. Delivery times for in stock items vary by distance. For example, an order to Winnipeg will take less time to arrive than an order to Halifax.
Should your needs be time sensitive, we recommend calling to confirm availability before placing any order.
Yes! We will send in-stock portions of your order separately from out of stock items so long as the individual shipments still exceed the $100.00 free shipping threshold. Should the in-stock portion of your order not exceed the $100.00 free shipping threshold you may still request shipment and we will bill the freight charges as per our standard rates for orders below $100.00.
Shipping on Austin Air purifiers is typically free to most areas in Canada. As these are a very heavy item additional shipping costs may apply to certain remote areas.
Austin Air Replacement Filters
Shipping on replacement filters is free of charge to customers who purchased their original Austin Air purifier from The Mattress & Sleep Company. Shipping for all other customers is a flat rate of $50. The $50 fee is automatically added to all filter orders. Once your order is received, we check against our database and waive the fee for our existing customers.
Delivery Area | Delivery Rates (Small Items) | Delivery Rates (Large Items) | Deluxe Delivery | International Orders (Including USA) | Tracking My Order | Arrival Times | Split-Ship Orders | Austin Air