Delivery Area | Delivery Rates (Small Items) | Delivery Rates (Large Items) | About Deluxe Delivery | International Orders (Including USA) | Tracking My Order | Arrival Times | Split-Ship Orders

Where does The Mattress & Sleep Company deliver?

We deliver small items anywhere that Fedex, Purolator, UPS or Canada Post will go. Small items include anything from bedding and towels to items as large as a crib mattress (Crib mattresses are by Fedex, Purolator or UPS only). We deliver large items such as mattresses, electric beds or headboards anywhere in Canada with year-round road access.

In-Stock Items
The Mattress & Sleep Company will ship your in-stock items via Fedex, Purolator or Canada Post.

Drop-Ship Orders
In situations where your order or portions of your order are not in stock, we will typically have the supplier drop-ship on our behalf. Most of our suppliers ship via UPS.

PO Box, General Delivery, Remote Location
We will deliver to a post office box, general delivery, etc, however this may delay your order for items which we normally would have sent directly from the supplier (our suppliers only use UPS, who do not deliver to PO boxes). To ensure the fastest delivery please provide a physical street address wherever possible.

Delivery Rates (Small Items)

The Mattress & Sleep Company offers free shipping on almost all bedding orders of $100.00 or more (before tax). For orders of less than $100.00, please see the chart below for shipping charges.

$0.01 to $29.99 - $9.50

$30.00 to $59.99 - $13.75

$60.00 to $99.99 - $16.50

$100.00 or more (before tax) - Free

GST (or HST, where applicable) will be added to any shipping charges collected during checkout.

Small items include essentially everything other than mattresses and headboards. For all over sized items, please see the Large Item Delivery section below.

Remote Locations

Deliveries to remote locations may incur additional fees. The Mattress & Sleep Company will always provide you with the option to cancel your order with no penalty should a situation arise where the additional charges are not agreeable. Remote locations include most of Yukon, Northwest Territories, Nunavut and Labrador. In addition many smaller towns in the more populated provinces may still be considered "remote". If your town does not have a freight depot nearby chances are we would consider this a remote location.

Delivery Rates (Large Items)

All over sized items which are unable to ship via Canada Post, Purolator or UPS will require traditional truck-freight shipping (essentially all mattresses and headboards). Delivery is free to most areas. For some remote locations freight charges may be additional and in these circumstances we will always consult you prior to order processing.

Where available, white glove service is included. Please click the White Glove Delivery Areas link below for more information.

White Glove Delivery Areas & Large Item Delivery Details

Large Item Delivery Fee: Free Across Canada (with two exceptions noted below):

Remote Locations

Deliveries to remote locations may incur additional fees. You are under no obligation to proceed with your order should a situation arise where the additional charges are not agreeable. Remote locations include most of Yukon, Northwest Territories, Nunavut and Labrador. In addition many smaller towns in the more populated provinces may still be considered "remote". If your town does not have a freight depot nearby chances are we would consider this a remote location.

All Söva mattresses

Shipping on Söva mattresses is a subsidized flat rate of $100 to most locations in Canada (free to our store in Edmonton). As with our free shipping offer, additional charges over and above the $100 flat fee may apply to remote locations.

International Orders (Including the United States)

The Mattress & Sleep Company ships most products only within Canada. We ship Crescent Moon, Green Sleep, Luxeport and St. Geneve products to the United States on request. Simply place your order online or Toll-Free on 1-877-750-1212. Certain products may incur brokerage and/or customs fees and are the sole responsibility of the purchaser. Our $100 free shipping offer is typically valid to the lower 48 states. Alaska and Hawaii are an extra charge. Your order is billed in CAD, USD upon request.

Orders destined for the rest of the world are on a case-by-case basis. Please Contact Us and we'll be happy to discuss the options. Many of our products have found their way to Australia, Japan, Europe and elsewhere.

How do I track my order?

Wherever possible, we provide you with a tracking number when your order ships. There are situations where this is not possible (normally on items arriving via truck-freight).

If you created an account with us during the secure checkout process online, simply sign in to view past order history, tracking numbers (where available) and more.

When will my order arrive?

It is our goal to always have plentiful inventory of popular products in an effort to fill orders as quickly as possible. That being said, the vast range of products we offer, including many custom options, do make it difficult to have "everything" in stock at all times. Each product page will indicate whether or not that particular item is typically in stock or needs to be ordered.

Typical delivery estimates:

• In-stock Products (except mattresses): 1-7 days
  • Shipping From Edmonton to:
  • Vancouver: 2 business days
  • Calgary: 1 business day
  • Winnipeg: 2 business days
  • Toronto: 4 business days
  • Montreal: 4 business days
  • Halifax: 5 business days
• In-stock Mattresses: 1-10 days
• Mattresses
  • Green Sleep®: 3-5 weeks
  • Natura: 3-5 weeks
  • Söva RV Mattresses: 1-5 weeks
  • Tempur-Pedic®: See the individual product pages
  • tmasc.ca Brand: 3-5 weeks
• Abyss & Habidecor: 4-6 weeks
• Brahms Mount: 2-8 weeks
• Crescent Moon: 1-2 weeks
• Natura Bedding: 3-5 weeks
• St. Geneve Down: 2-3 weeks
• St. Geneve Bed Linens: 3-5 weeks
• TEAM 7 Furniture: 12-20 weeks
• Wesley Allen: 4-8 weeks

If your complete order is in stock, The Mattress & Sleep Company will ship your order as quickly as possible. In stock orders ship from Edmonton, Alberta. Delivery times for in stock items vary by distance. For example, an order to Winnipeg will take less time to arrive than an order to Halifax.

Should your needs be time sensitive, we recommend calling to confirm availability.

Do you split-ship orders?

Yes! We will send in-stock portions of your order separately from out of stock items so long as the individual shipments still exceed the $100.00 free shipping threshold. Should the in-stock portion of your order not exceed the $100.00 free shipping threshold you may still request shipment and we will bill the freight charges as per our standard rates for orders below $100.00.

Delivery Area | Delivery Rates (Small Items) | Delivery Rates (Large Items) | Deluxe Delivery | International Orders (Including USA) | Tracking My Order | Arrival Times | Split-Ship Orders