Answers to many of the frequently asked questions in regards to Tempur-Pedic®.

Product Information
Is the wooden bedframe in the pictures included?
Do Tempur-Pedic products come with a warranty?

Shipping Information
How much is shipping?
When will my Tempur-Pedic mattress arrive?
When will my Tempur-Pedic accessories arrive?
What happens if my product arrives damaged?

The Mattress & Sleep Company's Tempur-Pedic Ordering Policies
When is my credit card charged?
Order Cancellation & Change Policy
Can I return a Tempur-Pedic product?
Do you match prices?

Is the wooden bedframe in the pictures included?

The wooden headboard and footboard shown in Tempur-Pedic product photographs is merely for illustration purposes to demonstrate the capabilities of the Tempur-Pedic sleep system fitting into your existing furniture with ease.

Do Tempur-Pedic products come with a warranty?

Yes, all Tempur-Pedic mattresses come with a 20 year warranty. Most Tempur-Pedic accessories are accompanied by a 3 year warranty. Most removable fabric covers (for mattresses and pillows) have a 2 year warranty.

How much is shipping?

Shipping is free of charge on all Tempur-Pedic orders of $100 or more to most of Canada. Shipping may be extra in remote areas.

All Tempur-Pedic mattresses include free professional in-home setup and packaging removal to areas where this service is available. Please click on your Province below to see if this service is available in your area.

To see if white glove service is available in your area, please click your province below (link opens in a new tab/window):
BC | Alberta | Saskatchewan | Manitoba | Ontario | Québec | New Brunswick | Nova Scotia | Newfoundland

If in-home setup is not offered in your area delivery is free to the curb or first dry area. If you live in a remote location delivery may be available only to the closest freight depot. Some remote areas may incur additional freight charges.

When will my Tempur-Pedic mattress arrive?

Delivery varies by destination. Tempur-Canada almost always has sufficient inventory in Toronto, Ontario. The Mattress & Sleep Company also stocks additional popular products in Edmonton, Alberta. A customer in a larger centre in Southern Ontario or Québec will typically see the quickest delivery times. The average delivery time is 1 to 2 weeks with 3-4 days being the quickest delivery times. Smaller centres in Southern Ontario and Québec will usually see delivery times of about 2 to 3 weeks as these smaller centres may not be serviced as often.

Delivery times for most other larger centres across Canada is between 1 to 3 weeks, with 2 weeks being the average. Please allow up to 4 weeks for smaller centres which may not be serviced as often.

For our local customers in the Edmonton Metro Area delivery is usually next-day, provided we have your desired items in stock.

Most freight companies will only deliver on a weekday. In rare cases, certain freight companies will deliver on a Saturday (an additional fee may apply).

When will my Tempur-Pedic accessories arrive?

If we have everything in stock your order will arrive anywhere between 1 to 7 business days to most locations in Canada. The closer you live to Edmonton the faster your delivery typically will be.

What happens if my product arrives damaged?

In the unlikely event of damage, be sure to note all damages on the bill of lading (Write: PRODUCT DAMAGED directly on the slip of paper the delivery driver hands you to sign off on). Only discrepancies noted on the bill of lading can be addressed. Please call us immediately at 1-877-750-1212 if your bed arrives damaged. Be sure to keep all packaging in the event that the shipping company wishes to inspect the product.

We also recommend writing "pending inspection" on the bill of lading as this can help in the case of finding concealed damage even when the shipping carton appears completely intact.

If a small parcel arrives damaged (such as a pillow) please let us know as soon as possible. Most courier companies have a time limit on reporting damages.

When is my credit card charged?

We do not automatically charge your card at the time of order. Your credit card is charged only after product availability is ensured and all pricing is confirmed as accurate.

Order Cancellation & Change Policy

You may cancel or change your order with no penalty so long as your order has not been shipped. Once your order ships, return shipping charges may apply. If you've ordered a product which is not regularly stocked it may not be returnable, please check with us prior to ordering if you are unsure.

Can I return a Tempur-Pedic product?

Accessories (pillows, eye masks, cushions, etc) are returnable so long as the Tempur-Pedic factory sealed bag has not been tampered with. For detailed information on our mattress return policy please click here.

Do you match prices?

The Mattress & Sleep Company will match any authorized Canadian Tempur-Pedic retailer price. The Sleep Sound Guarantee® also provides you with 120 days of after purchase price protection.