Large Item Delivery Details
Oversized items including mattresses, electric adjustable beds, furniture, sofas or similar require delivery by truck freight. The two types of service for these large items are "curb-side/front door" and "in-home setup." If you're in a remote area, delivery may only be possible to the closest freight depot.
Deluxe In-Home Setup (Calgary & Edmonton Metropolitan Areas)
As mentioned above, this service is always included for mattress and adjustable bed orders where we have a retail store in the area. The Mattress & Sleep Company also has the capability of offering deluxe in-home setup in most other larger centres across Canada. In addition, certain specific mattress brands may include deluxe setup by default. For example, Obasan run their own delivery truck in Ottawa, allowing us to offer the highest level of service for this specific brand in the Ottawa region.
The typical in-home setup process includes bringing all items into the room(s) they belong to, where we will then unpack everything and perform any basic assembly such as building a bed frame or attaching a headboard to a frame. When we're done, the delivery crew will remove all unwanted packaging materials.
Most of our delivery crews are capable of performing many other services including: moving furniture to a different room, removing an unwanted mattress, taking an existing piece of furniture and delivering it to another residence, and many other tasks. These types of services require a price quotation ahead of delivery time as many of these tasks can be rather time consuming.
Mattress removal is offered at a flat rate of $50 per household. This fee is to ensure the unwanted mattress(es) are disposed of in a responsible manner. This service is only available when our local delivery service is utilized within Alberta.
How to choose deluxe in-home setup when checking out online
Quality of service is extremely important to us. For this reason, we only offer the ability to select in-home setup in areas where the local delivery company has worked with us for a minimum of 6 months. Currently, we offer in-home setup to customers in the following areas:
- Calgary area
- City of Calgary
- Airdrie, Chestermere, Cochrane, Strathmore, Okotoks, High River and surrounding areas
- Edmonton area
- City of Edmonton
- St. Albert, Sherwood Park, Beaumont, Fort Saskatchewan, Leduc, Devon, Stony Plain, Spruce Grove and surrounding areas
- Vancouver area
- City of Vancouver
- West Vancouver, North Vancouver, Burnaby, New Westminster, Coquitlam, Maple Ridge, Mission, Abbotsford, Langley, White Rock, Surrey, Delta, Richmond and surrounding areas
Once you've provided your shipping address, the online checkout will then provide available delivery options for your area. If you do not see in-home setup listed as an option, this means we do not have a qualified in-home service in your area and we would then revert back to standard truck freight delivery.
Need deluxe set-up in an area where we do not have a store?
If you're needing deluxe in-home setup in a region where we do not currently have a showroom, simply call us Toll-Free on 1-877-750-1212. A member of our team will spend the time with you to go over the options. Each and every delivery is a unique case, and as such we prefer to make these arrangements with each individual customer as needed. This ensures you receive exactly the type of service you're expecting!
Large Item Delivery Costs
Calgary & Edmonton Metropolitan Areas - Free
Delivery of all large items is free of charge, so long as a mattress or adjustable bed is included in the delivery.
Delivery in our local areas is an In-Home Service which includes complete setup and removal of packaging materials by our qualified delivery teams. Removal of existing mattresses and furniture is available upon request.
Our local delivery service does travel further on request. We frequently provide our In-Home Service to customers in locations such as Canmore, Lethbridge, Red Deer, Fort McMurray and of course just about anywhere in Alberta. Please contact us for details.
In-Home Service in the Calgary & Edmonton areas for all orders which do not include a mattress or adjustable base is available for a $125 flat-rate fee.
Elsewhere in Canada - $125 flat-rate
Delivery of all large items to areas outside of Calgary & Edmonton is available for a $125 flat-rate fee.
Delivery to these locations is a basic curb-side truck freight delivery. This usually means the truck has only one driver, and the driver would only be responsible for bringing your goods to the back of their truck, from where the customer would then take over responsibility of unloading the shipment themselves.
We do have relationships with movers and delivery companies in many locations across Canada. Should In-Home Service be available in your area, you'll be presented with this option during checkout, and the price will be quoted at that time, as it varies by location.
Yukon, Northwest Territories, Nunavut, Newfoundland & Labrador
All shipments which are too large to ship via courier and are destined for the above provinces and territories, are quoted on a case-by-case basis.
Curb/Front Door Delivery
In areas where deluxe in-home setup is unavailable or where the customer has chosen not to receive this service, we'll perform a basic "curb/front door" delivery. Depending on the Province, the definition of this type of delivery does vary. The freight company may only be required to bring your order to the back of their truck, where you would then offload on your own. Some freight companies will bring your order to your garage or front door, or even to the room of your choice.
Because the level of service varies with this type of delivery, you must have two healthy, capable adults whom are comfortable with the physical work involved in handling larger items such as a mattress or furniture. High quality mattresses can easily weigh 150-200 lbs (or more), so we do recommend considering this prior to placing your order. A member of our team will be delighted to discuss these details with you.
Remote Location & Freight Depot Deliveries
This type of service is only used as a "last-resort." Because Canada is such a beautiful, gigantic country with a relatively small population, there are many remote locations where trucks may not go as often, or at all. And even when they do go there, they might charge extreme amounts of money to do so. In the event that we find ourselves in this position, we promise to clearly communicate the logistical challenges with you, and to work with you to come up with a solution. The nearest freight depot is sometimes the most economical option.
Rest assured, we do have the capabilities to ship an order just about anywhere. In fact, we once flew a mattress from the Edmonton International Airport to Cambridge Bay, Nunavut via a small cargo plane at a cost of $1,800! We've shipped to Europe, Mexico, the Caribbean, Australia, Asia and Africa. Anything is possible.