The Sleep Sound Guarantee®
You can sleep soundly knowing that every product purchased from The Mattress & Sleep Company is brand new and has never been used or slept on. Mattresses, pillows, bedding and towels are intimate, personal use items and we believe you deserve to be assured a new product.
Better than a trial period
Trial periods at mainstream mattress retailers
Canadian law is very vague about the reselling of used mattresses and bedding products. Retailers which offer a "mattress comfort trial" are reselling customer returned, used mattresses which are cleverly marketed in the following ways.
- Labelled as a "floor model"
- Labelled as a "demo model"
- Labelled as "one left over from the home show"
- Labelled as "damaged and/or dirty"
It is important to know that the vast majority of mattress manufacturers do not take back used mattresses. And of course it's not economically viable for the retailer to throw away a comfort trial mattress. This is why sleep trial returns are resold.
And that's just mattresses. Smaller items such as pillows are regularly, unsuspectingly, resold as "new" after having been used.
There are too many health risks
The Mattress & Sleep Company believes there are too many health risks associated with reselling a used mattress. There are many variables to consider:
- Allergy risks such as smoking, pets, perfume and dust mites.
- Bedbugs, bacteria, bodily fluids. The average person loses 500 mL to 1 litre of moisture each night.
Many of these health risks are especially significant for our customers with extreme chemical or environmental sensitivities.
Display models are the only exception
The only exception we make under The Sleep Sound Guarantee® is in regards to our display models in our showrooms.
Floor model mattresses are clearly marked when offered for sale, and are accompanied by a significant price reduction. Purchasing a display mattress is always optional and will never be forced upon anyone wishing to purchase a factory-fresh model instead.
Competitor price matching
We match or beat competitor pricing on a case-by-case basis. Every situation is unique and by approaching a competitive pricing issue individually, we're better equipped to meet your needs and assure your satisfaction.
Comfort Adjustments for Applicable Mattress Models
Obasan administers an adjustment period program on all of their adult mattresses. For details on this offering, please contact us.
Vispring offers their Comfort Promise directly to the end purchaser. For details on this offering, please contact us.