The Sleep Sound Guarantee® - Price Matching & New Product Promise
You can sleep soundly knowing that every product purchased from The Mattress & Sleep Company is brand new and has never been used or slept on. Mattresses, pillows, bedding and towels are intimate, personal use items and we believe you deserve to be assured a new product.
Why we're making this bold statement.
Canadian law is very vague about the reselling of used mattresses and bedding products. Retailers which offer a "mattress comfort trial" are reselling customer returned, used mattresses which are cleverly marketed in the following ways. Some of these trial periods are as long as one full year.
- Labelled as a "floor model"
- Labelled as a "demo model"
- Labelled as "one left over from the home show"
- Labelled as "damaged and/or dirty"
It is important to know that the vast majority of mattress manufacturers do not take back used mattresses. And of course it's not economically viable for the retailer to throw away a comfort trial mattress. This is why sleep trial returns are always resold.
And that's just mattresses. Smaller items such as pillows are regularly, unsuspectingly, resold as "new" after having been used.
There are too many health risks.
The Mattress & Sleep Company believes there are too many health risks associated with reselling a used mattress. There are many variables to consider:
- Allergy risks such as smoking, pets, perfume and dust mites.
- Bedbugs, bacteria, bodily fluids. The average person loses 500 mL to 1 litre of moisture each night.
Many of these health risks are especially significant for our customers with extreme chemical or environmental sensitivities.
Display models are the only exception.
The only exception we make under The Sleep Sound Guarantee® is in regards to our display models in our showrooms.
Floor model mattresses are clearly marked when offered for sale, and are accompanied by a significant price reduction. Purchasing a display mattress is always optional and will never be forced upon anyone wishing to purchase a factory-fresh model instead.
Competitor price matching.
We match or beat competitor pricing on a case-by-case basis. Every situation is unique and by approaching a competitive pricing issue individually, we're better equipped to meet your needs and assure your satisfaction.
Comfort Adjustments for Applicable Mattress Models
With exception of the Kangaroo and Stockholm models, which do not have a removable outer cover, every Berkeley Ergonomics mattress may be altered at any time in the future. Individual components may be replaced for comfort, support or even wear and tear. Prices for replacement components vary, please call or visit for details.
Every Green Sleep mattress has the ability to have individual rubber layers replaced at any time during the course of ownership. In fact, during the first year of ownership, The Mattress & Sleep Company heavily subsidizes the replacement cost of any individual component to solve a comfort or support concern. Replacement layers range in price from approximately $135 to $375, depending on mattress size and layer thickness. Please call or visit for more details.
Most Sleeptek mattresses have a zippered cover, which allows for individual layers to be replaced at any time during the course of ownership. Just like with Green Sleep, we subsidize the cost of replacement components during the first year. The cost of replacement components ranges from approximately $175 to $500, depending on mattress size and layer thickness. Please call or visit for details.
Vispring offers their Comfort Promise directly to the end purchaser. For all Vispring mattresses selected in a regularly stocked size and spring tension, in a standard fabric, while adhering to the recommended spring tension for your BMI rating, Vispring will replace your mattress with one of another spring tension at no cost during the first 90 days of ownership.
By offering these alternatives to a standard mattress trial, The Mattress & Sleep Company is able to promise you that your mattress is indeed 100% new and has never been slept on by any one else.