Wesley Allen FAQ

The most common questions about Wesley Allen beds and bar stools are found here on our Wesley Allen FAQ. If you still have further questions please contact us Toll-Free on 1-877-750-1212 or email us!

Product Information
Is a bedframe included?
Do Wesley Allen products have a warranty?
Will the finish look like the pictures?
How are two-tone finishes applied?
Do you offer C.O.M. services on the upholstered beds?
Can I customize my Wesley Allen bed?
Is a Wesley Allen bed or barstool easy to assemble?
Which barstool height should I be ordering?

Shipping Information
How much is shipping?
When will my order arrive?
How will my order arrive?
What happens if my order arrives damaged?

The Mattress & Sleep Company's Wesley Allen Policies
When is my credit card charged?
Order Cancellation & Change Policy
Can I return a Wesley Allen bed?
Do you match prices?
Do you match prices south of the border?

Is a bedframe included?

Unlike most retailers, The Mattress & Sleep Company always includes the cost of the bed frame in the price of your Wesley Allen Iron Bed. We do this because the specially engineered Millennium Frame is a key component to ensuring the stability and quality expected from your new Wesley Allen bed.

For those who are buying a Headboard Only (HO) or Headboard, Return Posts (HRP) who already have a generic frame, you may opt to delete the frame from your order if you'd like to use your existing frame. One of our Wesley Allen experts will be happy to advise you in this situation and quote you the appropriate price without the included frame.

Does Wesley Allen offer a warranty?

Yes, all Wesley Allen beds and bar stools come with a Limited Lifetime Warranty.

Will the finish look like the picture?

Wesley Allen finishes are hand applied and as such will vary from one bed to the next. Due to differences in dye lots, climate, and the uniqueness of the artisan's hand application, finishes may vary from those photographed here. Please note that Cottage White and Textured Aqua are randomly distressed. Slight variances are inherent and are not considered a manufacturer's defect.

How are two-tone finished applied?

Two-Tone finishes, for example, Brass / Mocha, are applied with the following logic. The top bar(s) of the headboard is finished in Brass (the 1st colour) and the rest in Mocha (the 2nd colour). Any castings are accented with Brass (the 1st colour).

Do you offer C.O.M. services on upholstered beds and barstools?

Yes, customers own material (COM) is an option for all upholstered beds. Please be sure to provide a suitable fabric or leather if you choose to utilize these services.

Can I customize my Wesley Allen bed or barstools?

You'll notice a colour selector on each product page. As you choose your finish, the thumbnail will change to show your selected colour. When a bed or stool has been photographed in a standard finish, it will be priced as such. Selecting a custom finish will increase the price. On beds or barstools photographed in a custom finish, the opposite is true (selecting a standard finish will decrease the price).

Most Wesley Allen beds are also available in a variety of additional configurations. You'll notice black and white illustrations demonstrating some of the possible ways a bed may be ordered. For pricing and ordering of these custom options, please email us or call us toll-free on 1-877-750-1212 and we would be delighted to extend our Wesley Allen expertise and assistance.

Additional custom options available upon request

  • Painted Bed Rails (The Millennium� Frame). Default is Matte Black. Should you wish to have the frame finished to match your bed, the upcharge is $150 for all sizes and all finishes.
  • Two Footboards. If you'd like to have your headboard and footboard the same height, you may order your bed with two footboards. The price is the same as a Complete Bed (CB).

Is a Wesley Allen bed easy to assemble?

Yes! Common household tools will be enough to properly assemble a Wesley Allen bed. We suggest having two people work together to assemble a bed. Each bed comes with assembly instructions. It will take longer to unpack your Wesley Allen bed than it will take to actually assemble it.

Barstools arrived fully assembled and ready to enjoy.

Which barstool height should I be ordering?

If you are planning to use your barstools at a standard kitchen counter (ie: counter-height), we recommend a 24" stool. If you are going to use the barstools at a raised eating bar or similar wet bar, we recommend the 30" barstool height.

How much is shipping?

Delivery and in-home setup is included at no extra cost in the Calgary and Edmonton areas. Vancouver, the GTA, Ottawa and Montreal areas are $125 for basic truck freight curb delivery. Elsewhere in Canada, the cost is higher. When checking out online outside of the metropolitan areas around Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal, your real cost of shipping may not be accurately reflected. We will always follow up with you to clarify prior to processing your order.

When will my order arrive?

Due to the custom nature of Wesley Allen beds, please allow approximately 10-12 weeks for arrival to Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal. Elsewhere in Canada, please allow 12-14 weeks. Factors such as the length of time to make your bed, shipping time, customs clearance, your locale within Canada all make it very difficult to provide an exact delivery date and as such these quoted times are our best estimate. We have had Wesley Allen beds delivered anywhere from 2 to 16 weeks from date of purchase. Upholstered beds and more intricate models take the longest to produce.

Most freight companies will only deliver on a weekday. In rare cases, certain freight companies will deliver on a Saturday (an additional fee may apply).

How will my order arrive?

The freight company will call ahead to arrange for a convenient delivery date. Wesley Allen beds are delivered to your front door or brought to the back of the truck, depending on the carrier and province you live in. This means you will be responsible for moving everything into your home. If you live in an apartment/condo, the freight company is required to bring the shipment to your door, provided there is access to an elevator. Moving everything in to your home is very easy for two capable adults after unboxing the individual pieces.

What happens if something arrives damaged?

The likely-hood of a Wesley Allen product being damaged in transit is very nearly impossible due to how well they are packaged. In the unlikely event of damage, be sure to note all damages on the bill of lading (Write: PRODUCT DAMAGED directly on the slip of paper the delivery driver hands you to sign off on). Only discrepancies noted on the bill of lading can be addressed. Please call us immediately at 1-877-750-1212 if your product arrives damaged. Be sure to keep all packaging in the event that the shipping company wishes to inspect the product.

We also recommend writing "pending inspection" on the bill of lading as this can help in the case of finding concealed damage even when the shipping carton appears completely intact.

When is my credit card charged?

Due to the custom nature of Wesley Allen products, your credit card is charged in full prior to placing our purchase order with Wesley Allen.

What is your order cancellation & change policy?

You may cancel or change your order with no penalty so long as your bed has not been placed into production by Wesley Allen. Once your bed is in production, cancellations and changes are no longer possible.

Can I return a Wesley Allen product?

Returns are accepted only when a product is determined (by Wesley Allen directly) to have a manufacturer's defect. Otherwise, The Mattress & Sleep Company is unable to offer returns on any Wesley Allen product due to their custom nature. Please take the time to carefully consider the finish you choose, and confirm the bed or stool will fit in your room. If you have any questions, we are happy to lend our expertise.

Do you match prices?

The Mattress & Sleep Company will match any authorized Canadian Wesley Allen retailer price. The Sleep Sound Guarantee® also provides you with 120 days of after purchase price protection.

Do you match American pricing?

Yes, we will match any US dealer price. Their price must include delivery to your home, and they must be willing to pay all related duties and tariffs associated with importation. Most US dealers are not aware of these extra costs for consumers in Canada and as such they typically will not offer to cover any unexpected charges, leaving you with an additional bill to pay before your bed is delivered.

As an experienced Canadian retailer of Wesley Allen products, The Mattress & Sleep Company handles all of these matters on your behalf and as such we ensure that there are never any additional charges associated with importation.