TEAM 7 FAQ

We use Furnplan, a German 3D professional furniture planning software program. Furnplan natively supports TEAM 7 furniture.

We can render TEAM 7 furniture in the program with real-time access to pricing, materials, and more.

The design process can be as simple as placing one coffee table in a blank workspace, or as extensive as recreating your entire home room by room and fully outfitting each room with TEAM 7 furniture perfectly suited to the space.

The first two hours of design work are provided free of charge with no obligation to purchase anything from us.

Each subsequent hour of design work is billed at $75 CAD/hour. 

We credit this fee back to you, provided the total billable hours do not exceed 10 hours or 3% of your final project cost.

The short answer is yes. The long answer is that it depends on the specific furniture item. Rules around custom sizing vary by item. We'll know the answer once we load the item into our 3D planning software.

Bedframes are one of the few items from TEAM 7 which cannot be custom-sized. North American Queen, King and California King are available, along with all common European sizes.

However, that doesn't mean the bedframes aren't customizable to suit your needs! Each bedframe style typically comes in 2 or 3 heights (futon, standard and comfort) along with different headboard styles and heights. There are also footboard options on Sesam and Mylon beds.

TEAM 7's exclusive oil is a non-toxic finish of walnut oil, olive oil, lavender oil, kumquat oil, soybean oil, thistle oil, castor oil, linseed oil, tung oil, wood rosin, beeswax and carnauba palm wax. White oiled versions simply add a bit of white chalk to produce this effect.

TEAM 7 oil is literally so safe that you can drink it straight out of the bottle. However, most of us still prefer red wine.

Yes! We specify CA/US electrical components for all TEAM 7 orders. Please note that all TEAM 7 LED lighting is considered "warm white," approximately 2700 to 3000 K.

Absolutely! TEAM 7 have the capability to create any glass elements in any NCS Pantone colour code. A surcharge will apply for any custom colours.

Yes! Our stores in Vancouver, Calgary, Edmonton and Sherwood Park keep samples of virtually all raw materials and finishes, including wood, metal, ceramic, steel, fabrics, leathers and an assortment of finishing hardware.

The logistics process on TEAM 7 orders is truly impressive. Here is a point-by-point guide to the general process, though there are many other steps behind the scenes.

• TEAM 7 notifies TMASC that an order is ready for collection in Austria.
• We dispatch Nippon Express Italia, a specialized Italian furniture moving company and include all details of the goods to be collected at the factory.
• Nippon Express Italia sets an appointment with TEAM 7 to collect your furniture.
• Nippon Express Italia brings the goods to their warehouse in Italy, where they await the next container bound for Montreal, Toronto or Vancouver.
• Your furniture is loaded onto a container in Genoa, Italy and is on its way to Canada.
• Once the goods arrive at port, we complete final customs clearance, and our specialized overland furniture freight carrier, Western Logistics, takes over from Nippon Express Italia and completes the Canadian portion of the delivery process.

TEAM 7 furniture orders are always completely unique, and every situation is different. As a result, we arrange delivery for all TEAM 7 products on a case-by-case basis. We include in-home delivery & setup near our stores, and we'll perform light assembly.

Our crews in the Vancouver, Calgary & Edmonton areas are trained to assemble a wide variety of furniture items. However, any situations requiring wall mounting or modifications to your existing home and furnishings require a specialized professional.

In short, most TEAM 7 products are easy to set up, and our team completes this work. If an item you're ordering can't be installed by our team, we will clearly communicate this before moving forward with your order.

At this time, you would be responsible for arranging specialized installation services on your own (ie: kitchen cabinets, wall mounting, forest edge wall treatments, libraries, lighting & electrical works).

Because TEAM 7 furniture is custom-made, please allow about 4-6 months for delivery to most locations in Canada. Because TEAM 7 ships from Europe, delivery timing can often be affected by the transition between transport modes. 

We also believe in delivering a perfect product, so we've partnered exclusively with Nippon Express Italia, an Italian moving company that ships only furniture and never uses a forklift. Choosing a specialist does mean delivery can take longer than traditional shipping.

As mentioned briefly above, we have partnered exclusively with Nippon Express Italia. For more than 30 years, Nippon Express Italia have specialized in the logistics and transport of high-end furniture. By using one carrier, we can better ensure your beautiful TEAM 7 furniture arrives in perfect condition. In fact, Nippon Express Italia moves items only by hand. You won't find any forklifts anywhere near TEAM 7.

Nippon Express Italia will hand off your delivery to a local delivery partner. These companies will always call ahead to arrange a date and time that works for you. 

If you happen to be near one of our stores, we will use our local delivery partners to bring your items into the home and do any light assembly.

All TEAM 7 orders require full payment before we place your order with TEAM 7 in Austria.

Absolutely. Due to the nature of TEAM 7 furniture, orders can, of course, be significant in size. Mattress & Sleep Company offers flexible payment options, including bank draft, wire transfer and more.

You may cancel or change your order with no penalty so long as TEAM 7 have not entered your items into their production queue. 

Once queued, we cannot alter or cancel your order, and we cannot issue refunds. 

Because you are "commissioning" a product that does not exist, you must decide to move forward only with 100% certainty. Mattress & Sleep Company is happy to spend as much time as needed to ensure we fully answer all your questions and concerns before you proceed.

Short of irreparable damage, TEAM 7 furniture is not returnable for any reason. If you have any concerns about whether a piece will fit in your space, please measure carefully before ordering. If you need dimensions we don't list online, let us know, and we'll be happy to provide them.

Our 3D planning software lets us provide 100% accurate measurements not only of a completed piece of furniture, but also of specific design elements. Keep in mind that most TEAM 7 products can also be crafted to almost any dimensions, allowing installation in nearly any room for any purpose.

As the exclusive TEAM 7 retailer in Canada, we can set our own prices. Once you factor in currency conversion, our pricing is typically lower than in the US, for example. For these reasons, we can't match prices.

Yes! Discounts are offered on a case-by-case basis.

Yes, we offer discounts to Interior Designers, Architects, decorators and many other professionals. Please contact a store manager for more details.