The Sleep Sound Guarantee®

You can sleep soundly knowing that The Mattress & Sleep Company does not accept customer returns on opened or used textile items including mattresses, bedding, pillows and towels, therefore ensuring you receive a new item that has never been used.

All Sales are Final: We are unable to provide a refund on any goods that have been picked up or delivered. Please visit our Returns, Refunds & Deposits Policy page for more details.

Trial periods for online bed in a box mattresses

This is easily the most costly and environmentally irresponsible type of trial period offered. Online bed in a box companies do not resell used mattresses as these compressed and rolled mattresses cannot fit back in their original carton once they've been opened. Instead, the retailer will arrange to pick up the mattress and then dispose of the mattress.

The Cost Of Free: Casper Pays A Price For Generous Mattress Returns (npr.org)

As it is estimated that at least 12-14% of online mattresses are returned, it is reasonable to assume that the price of these mattresses is at least 12-14% higher than it would be without a return option. This means that those who keep their online mattress purchase have overpaid by at least 12-14%.

We shop our competition on a regular basis to ensure The Mattress & Sleep Company offers competitive prices 365 days a year.

However, as pricing is extremely dynamic, it is impossible to offer the lowest price 100% of the time (and you should be wary of any retailer making such a claim!).

If you've discovered another retailer with what appears to be a lower price, fill out our Price Match Request Form, call us Toll Free on 1-877-750-1212 or visit a TMASC store and we'll take care of it.