The Sleep Sound Guarantee® | Mattress & Sleep Co.

The Sleep Sound Guarantee®

The Sleep Sound Guarantee®

Mattresses, pillows, bedding and towels are intimate, personal use items. You can sleep soundly knowing that The Mattress & Sleep Company does not accept customer returns on opened or used mattresses, pillows, bedding or towels.

These items may only be returned to us under very specific circumstances. Read more about our Returns, Refunds & Deposits Policy here.

It is our belief that limited-time trial offers do not adequately address the underlying issue of selecting the right mattress for long-term satisfaction. Trial periods tend to increase panic and doubt.

All new mattresses, regardless of their construction, quality or price, experience some degree of break-in period. Additionally, there is a period of time required to acclimate to the new mattress. This is especially true if you've replaced a worn-out, sagging pillow-top style mattress with a mattress crafted from elastic, high-performance materials such as natural latex and pocket springs.

Given adequate time, the first mattress may have actually been the right one, yet the fear of making a mistake results in that mattress being returned before the 60 or 90 night trial has ended. The problem-solving solutions we have available to customers selecting a Berkeley Ergonomics, or Obasan mattress virtually eliminates this panic.

COVID-19 Statement

We're Open 7 Days a Week, COVID-19 Safety Measures In Place

Our stores are open 7 days a week for walk-ins. Our hours of operation are 10 am to 5 pm Monday-Saturday and on Sunday from 11 am to 5 pm. In addition, our Edmonton and Sherwood Park locations are open on Thursday evenings until 7 pm. Optional Appointments, including Private Appointments, are also available.

To ensure 2 metre social distancing, we reserve the right to limit the number of customers in our stores at any given time.

Better than a trial period

The Mattress & Sleep Company offers intelligent comfort adjustment options for several of our partner mattress brands.

Berkeley Ergonomics
Berkeley Ergonomics mattresses are constructed with a removable outer cover and replaceable internal components. This allows a great deal of flexibility in addressing comfort concerns throughout the life span of the mattress.

Obasan administers an adjustment period program on all of their adult mattresses. For details on this offering, please contact us.

Vispring offers their Comfort Promise directly to the end purchaser. For details on this offering, please contact us.

Trial periods for online bed in a box mattresses

This is easily the most costly and environmentally irresponsible type of trial period offered. Online bed in a box companies do not resell used mattresses as these compressed and rolled mattresses cannot fit back in their original carton once they've been opened. Instead, the retailer will arrange to pick up the mattress and then dispose of the mattress.

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Trial periods at mainstream mattress retailers

Canadian law is very vague about the reselling of used mattresses and bedding products. Retailers which offer a "mattress comfort trial" are reselling customer returned, used mattresses which are cleverly marketed in the following ways.

  • Labelled as a "floor model"
  • Labelled as a "demo model"
  • Labelled as "one left over from the home show"
  • Labelled as "damaged and/or dirty"

It is important to know that the vast majority of mattress manufacturers do not take back used mattresses. And of course it's not economically viable for the retailer to throw away a comfort trial mattress. This is why sleep trial returns are resold.

And that's just mattresses. Smaller items such as pillows are regularly, unsuspectingly, resold as "new" after having been used.

Would you buy a used mattress?

Probably not. Which is why on August 1, 2013 The Mattress & Sleep Company instituted a strict no-return policy on mattresses. Other intimate items such as pillows, towels and bed linens were always treated in this way.

There are too many health risks

The Mattress & Sleep Company believes there are too many health risks associated with reselling a used mattress. There are many variables to consider:

  • Allergy risks such as smoking, pets, perfume and dust mites.
  • Bedbugs, bacteria, bodily fluids.
  • The average person perspires an equivalent of 500 mL each night.

Many of these health risks are especially significant for our customers with extreme chemical or environmental sensitivities.

Display goods

Display model mattresses are clearly marked when offered for sale, and are accompanied by a significant price reduction. Because the discount is so significant, we often have waiting lists for our display model mattresses.

Textiles such as blankets, towels and bed linens are often shipped from our manufacturers in quantity packaging. What does this mean? Sometimes, these products are merchandized in our showrooms directly on a shelf. This is very similar to visiting a clothing store. Clothing is typically on the rack, ready to try on. If it's tried on and not purchased, it goes back out on the showroom floor for the next customer. The only difference in our case is that you can't "try on" towels or blankets. Once these items leave our store, they're not returnable.

Towels, blankets and other textile goods that are repackaged from our shelves are considered to be new as they have never left our store and have never been washed, worn or slept in.

Disposable pillow napkins

Guests visiting our Calgary, Edmonton and Sherwood Park stores are provided with disposable pillow napkins to maintain a hygienic experience when laying down on mattresses and pillows.

Competitor price matching

We match or beat competitor pricing on a case-by-case basis. Every situation is unique and by approaching a competitive pricing issue individually, we're better equipped to meet your needs and assure your satisfaction.

If you've discovered another store with what appears to be a lower price, call us Toll Free on 1-877-750-1212, send us a message or visit a store and we'll do our best to help.