Our Customer Reviews

Very helpful staff and easy to deal with. Answered all my questions and we received our pillows very quickly. Will certainly deal with this company again.

Best quality best service

Great experience from start to finish! Ebbonie our sales lady at the store was super helpful and answered all of our questions, wasn’t pushy like some sales people. She gave us time to try out different mattresses and select the one we liked. Gave us a great price on our mattress and scheduled delivery right away. The delivery guys arrived a little bit early and were in and out in no time at all. Definitely will continue to shop at The Mattress & Sleep Company for all of our future sleep needs. Highly recommend!

WOW amazing customer service from a Canadian company. Placed order in Edmonton, shipped from Vancouver and arrived in Ottawa ON TIME!

Very organized and professional

The delivery men were very respectful of my home and moved mattresses to the correct rooms for me. They cleaned up and removed the old mattress, parts and plastic wrapping.

This is a solid company to deal with. They seem to stick to the consumer first and the sale second! Well Done TMSC, Well Done.

Great service. Quick response if there some questions

Zack was really great and took all the time in the world to help me picking out my new adjustable bed! I highly recommend! The guys who delivered the bed were fast, professional and very helpful! Thanks for such a great overall experience!

Hi. I love my plush apple green towels. Ebonnie was a delight to work with.

First time customers here, we bought our pillows and case there. Knowledgeable staff and not pushy. Quality products made in Canada or Europe. Highly recommended

I've been dealing with this company for many years and have never been disappointed with the customer service, speed of delivery or price.

Efficient, quick, clean and very polite.

Amazing company - quality products, invest in your sleep. These products are ultimate luxury in bedding

Zak was professional, knowledgeable and great! The delivery guys were also great!! Punctual, professional, speedy with the set up. Thank you- I recommend!!

I have a great time shopping at TMASC. They have a wonderful collections of bed, bath, and living products. I purchased the St Genève pillow cases, bed sheet and fitted sheet. They ship fast. For product that is made to order from other countries, the shipping is longer, which is understandable. TMASC customer support is also really responsive and helpful.

I felt like latex was missing in my new pillow to be comfortable (side-sleeper). They sent me an extra bag, now the pillow is just right. Thank you!

I have a fetish for quality bed linens. This is my only shopping destination as their curated products/providers is unparallelled!

I found the service from the company was excellent. A special thanks to Richard who I think is at the Sherwood Park store (I was ordering onlne).
I was concerned about the delivery date for the product I was interested in since it's needed for an upcoming visit here. Richard was very helpful and able to get the information needed for me to be confident in my purchase. He then followed up to keep me advised of my order. Super professional, super friendly, super efficient.
And , not insignificant, I love the duvet!

McLeod Trail location Calgary.
First off let me say the staff there was very good. No complaints about them.
Here is my issue. After trying beds in their location I found a bd and matress that suited my needs. After waiting weeks the bed arrived. Slept on bed to find it was nothing like what I tried in the store. I was needing a soft bed for hip issues. This bed was as hard or maybe harder than my last bed. I tried sleeping on the bed for weeks and decided to go back to the store to voice my concerns. I tried the same bed again in the store and indeed the location bed was much softer and was told that that could be because many customers have been on it so it does soften over time. I then decided that I needed to purchase different foam pads to try and soften the feel. They sold me a medium soft (I believe)and let me exchange my current one for an extra soft that needed to be oprdered. WEEKS LATER I called and was told the topper was in a warehouse in Calgary and nneded to be shipped to the store. Fine... I call back a wekk and bit later and again it was in a warehouse... BUT WERE WAITING TO GET MORE ITEMS TO BE SHIPPED BECAUSE IT COSTS THEM MONEY TO TRANSFER TO THE STORE.... Meanwhile I am not sleeping...
My major beef here is that if customers are trying beds in the location that are softer that the bed that will be sold to them, the final product that will be deliverd will not be the same as the one that assumed to be trie in the store. How is this good? I paid $1000's for this and the product was not as expected and had to spend MORE $ to try and get the product to be the same as the demo. Sorry, again nothing against the staff but the demo products should be as the delivered products would be and a look neeeds to done on how items are delivered.

I had a great experience buying a new mattress at the Sherwood Park location. I went to try out some options in store and was met with a very helpful staff member. I appreciated not feeling pressured to make a decision and there was no attempt to upsell me to a more expensive mattress. It’s been a few months and we are super happy with our choice of mattress and when it’s time for an upgrade, I know I’ll be returning to Mattress and Sleep Company.

Helpful and friendly. No pressure sales.

Quality always
Excellent. Needed an exchange….went smoothly

Excellent experience from start to finish! We worked with both Ebonnie and Zack, and they were absolutely fantastic. They were incredibly knowledgeable, patient, and took the time to answer all of our questions without ever making us feel pressured.

Buying a mattress can be overwhelming, but they made the process easy and enjoyable by listening to our needs and helping us find the right fit. Their customer service was genuine, professional, and focused on finding the best solution rather than making a sale.

I highly recommend The Mattress & Sleep Company, and a huge thank you to Ebonnie and Zack for their outstanding service!

Great customer service, beautiful store and very easy returns should you need them (we only needed to exchange one product once, and it was seamless).

Très belle expérience de magasinage ! La livraison a été rapide et efficace, et les produits sont de grande qualité! Je recommande sans hésiter

Zach was fantastic to work with. He was professional, enthusiastic, and genuinely appreciative of my business. It’s rare to feel that level of sincerity in retail, and he made the entire experience smooth and enjoyable even from someone ordering from far away.

Ebony was our advisor. She is absolutely incredible at her job. She is super knowledgeable, explains everything even if you have to ask a second time. Will educate you about their beds versus other competitors and quality of finish. Anyone looking for a quality bed where you spend 1/3 of your life Sleeping, I would highly advise to go see Ebony at the mattress and Sleep company located in Calgary off MacLeod Trail and 70th Ave. You won’t be disappointed. You will only be grateful for the nights rest that your body deserves on quality mattresses. Where service is guaranteed.