The Mattress & Sleep Company FAQ

Frequently asked questions

About TMASC, Our Products & Our Services

Do you keep mattresses in stock?

Yes! Our warehouses in Calgary, Edmonton & St. Albert stock nearly every mattress model in popular sizes. We offer in-home delivery or same-day pickup.

In addition, our stores in Calgary, Edmonton, and Sherwood Park stock popular bed-in-a-box mattresses, which are available for immediate pickup and loading into almost any vehicle.

Our Edmonton store features an attached warehouse with additional on-hand inventory.

Do you keep adjustable beds in stock?

Yes! Our warehouses in Calgary & St. Albert maintain a substantial inventory of our most popular adjustable beds at any given time. Local delivery is complimentary and includes professional in-home setup.

In addition to our local warehouses in Alberta, we can fulfill select electric bed orders from warehouses in California and Arizona for our American friends, as well as from Ontario and Quebec for our fellow Canadians.

Do you sell a simple metal bed frame?

Yes! This is not an item we list online, although each of our stores keeps a small quantity of standard metal frames on hand for those who wish to have a modestly priced support for their box spring and mattress. These typically cost between $80 and $200, depending on the size of the bed and the level of quality desired.

Where are your stores located?

The Mattress & Sleep Company has stores in Calgary, Edmonton, and Sherwood Park, Alberta. While the majority of our customers are local, we're delighted to welcome customers from across Canada and the USA.

What are your hours of operation?

Our stores are open 7 days a week. We operate our website, stores, phones, and live chat Monday-Saturday from 10 am to 5 pm and on Sundays from 11 am to 5 pm. All times are Mountain.

Where do you deliver?

The short answer is that we deliver just about anywhere. Calgary & Edmonton, first and foremost, as we have stores here. We deliver to nearly every Canadian province and most of the contiguous United States every day.

We deliver internationally, too! Detailed information is available on our Shipping Rates, Delivery Times & Where We Deliver page.

Our website currently operates in two markets: Canada and the United States. Select your local market to view available products and pricing in your currency.

Will you remove my old mattress?

Yes! For our local customers in the Calgary & Edmonton areas, we can remove unwanted mattresses and/or boxsprings for a flat fee of $30 per piece, on a one-to-one basis with your newly delivered mattress.

Will you remove my old adjustable bed?

Yes! Our local delivery teams in the Calgary & Edmonton areas can remove your old adjustable bed. A quote for these additional services is required and must be arranged before scheduling delivery of your new adjustable bed.

The typical cost to remove and properly dispose of an electric adjustable bed is $75-$150.

Please keep in mind that our delivery teams cannot remove or modify any furniture items affixed to the structure of your home.

Will you remove my old furniture?

Yes! Our local delivery teams in the Calgary & Edmonton areas can remove unwanted furniture. A quote is required for these additional services, and it must be arranged before scheduling the delivery of your new furniture.

Please keep in mind that our delivery teams cannot remove or modify any furniture items affixed to the structure of your home.

Do you offer installation services?

For our customers in the Calgary & Edmonton areas, we offer basic installation services on a case-by-case basis. A quote is required.

For lengthy or complex installations such as kitchens and cabinetry, we recommend hiring an experienced specialist or contractor. We'll gladly deliver your order to your job site or to your specialists' workshop.

3D planning software, technical drawings and support are offered for all TEAM 7 furniture, including kitchens, dining, living and sleeping products.

How much does it cost to deliver a bed-in-a-box style mattress?

The Mattress & Sleep Co. offers free courier delivery to most locations across Canada on all bed-in-a-box mattresses. These gently compressed and rolled mattresses are shipped in a small carton that can be delivered directly to your door by common carriers, including Canpar, FedEx, Purolator, and UPS.

If you're located near one of our stores in the Calgary & Edmonton areas, you'll receive a free upgrade to deluxe in-home setup, including unpacking and placing your new mattress on your bed frame or in the room of your choice.

For more details on our delivery options, please see our Shipping policy page and our local delivery, setup & removal page.

Travel Credits

The Mattress & Sleep Company is pleased to offer travel credits on select brands, including Harrison Spinks and TEAM 7, when a firm order is placed.

If you'd like to learn more about how our travel programme works, please get in touch with Daniel via email: daniel@tmasc.ca

What is your return policy?

Our return policy varies by product type and circumstance. Please visit the following pages for detailed information:

Do you offer a trial period?

Yes, select mattresses include our unique trial period. The Sleep Sound Guarantee® is TMASC's rational alternative to a typical mattress trial period.

B2B

Do you work with or offer discounts to interior designers?

On a case-by-case basis, yes. Please get in touch with us, and we'll follow up.

Do you work with influencers?

Yes, although very rarely.

We are open to working with influencers when it is the right fit. You should have a social media presence that is at least 50% home furnishing content. You must be based in Canada, and you must have at least 50k+ highly engaged English language followers from Canada and/or at least 10k+ highly engaged followers from Alberta. Your media content must be clean, modern, beautiful and well-lit.

If this sounds like you, please send us a message, and we'll get you in touch with our media team.

How do I connect with your buyers?

Please send us a message, and we'll connect you with our buying team.

Note that we receive dozens of messages each day from manufacturers and distributors, and we regret that we are unable to reply to all such messages as we must ensure we're available to help our retail customers first.

How do I let you know about a business opportunity?

You may send us a message; however, we receive dozens of solicitations each day. Regrettably, we're unable to respond to the vast majority of our B2B inquiries, as our retail customers will always be our top priority.