Frequently Asked Questions
Q. Where are your stores located?
Q. Will you remove my old mattress?
A. Yes, we're able to take away your old mattress. This service is offered for a nominal fee in our local delivery areas.
Q. What is your return policy?
A. Please read our Returns, Refunds & Deposits page for full details.
Q. Do you offer a trial period?
A. The Mattress & Sleep Company is proud to say that we do not sell used mattresses. For this reason, we are unable to accept returns on any used mattress unless of course the reason for return falls under the manufacturer's warranty.
One benefit of many of our mattresses is that they are zippered and modular in design. Virtually every Berkeley Ergonomics and all Obasan mattresses offer the incredible problem-solving feature of having interchangeable and replaceable internal components. This solution allows us to adjust your mattress for comfort, support or even regular wear as time progresses.
By offering modular mattresses, we completely remove the panic of a limited trial period. This approach also better aligns with our belief in sustainability. Your mattress does not need to be thrown away - simply refresh the specific components that are worn or no longer meeting your comfort needs.
Please see The Sleep Sound Guarantee® for more details.
Q. Do you charge extra for credit card payments?
A. No. We are of the opinion that the cost of accepting credit card payments has already been factored in to the prices consumers pay across the entire economy and we strongly disagree with adding extra fees as some other businesses have now done.
Q. Are you owned by or affiliated with any other company?
A. No, we're fully independent. The Mattress & Sleep Company is 100% owned and operated by Daniel & Dylan Buchfink. In true entrepreneurial spirit, Daniel & Dylan also own and operate a variety of other businesses.
Q. What are your hours of operation?
A. Our stores in Calgary and Edmonton are open 7 days a week. We are open from 10 am to 5 pm (MT) Monday-Saturday, and 11 am to 5 pm on Sundays and select holidays. Sherwood Park is open 6 days a week (Monday-Saturday), 10 am to 5 pm.
Q. Where do you deliver?
A. The short answer is that we deliver just about anywhere. Calgary & Edmonton first and foremost as we have stores here. We deliver to every Canadian province every day. Select international countries, too! Detailed information is available on our Shipping Rates, Delivery Times & Where We Deliver page.
Q. Will you remove my old mattress?
A. Yes! We're able to remove and responsibly dispose of your existing mattress, boxspring, and smaller furniture items, provided that we're delivering to you with our local professional delivery trucks. Please see in-store for details and potential cost.
Q. Do you keep mattresses in stock?
A. Our warehouses in Calgary & Edmonton keep on stock many of our mattresses in the most popular sizes for in-home delivery, or same-day* pick up. In addition, our stores in Calgary, Edmonton and Sherwood Park stock popular vacuum rolled mattresses from Hard Bed, MLILY and Obasan, which are available for immediate pick up and loading into just about any vehicle.
* - Depending on availability.
Q. Do you sell a simple metal bed frame?
A. Yes! This is not an item we list online, although each of our stores keep on hand a small quantity of standard metal frames for those who wish to have a modest priced support for their box spring and mattress. These typically cost between $80 and $200 depending on the size of bed and the level of quality desired.
An excellent alternative to consider is the Beaudoin Breeze platform. This platform may be used either with or without a boxspring. At a modest cost increase over a plain metal bed frame, the result is a drastic upgrade in aesthetic appeal.