Vancouver (Opening Early 2027!)

The Mattress & Sleep Company FAQ

Frequently asked questions

About TMASC, Our Products & Our Services

Do you keep mattresses in stock?

Yes! Our warehouses in Vancouver, Calgary, Edmonton & St. Albert stock nearly every mattress model in popular sizes. We offer in-home delivery or same-day pickup.

In addition, our stores in Calgary, Edmonton, and Sherwood Park stock popular bed-in-a-box mattresses, which are available for immediate pickup and loading into almost any vehicle.

Our Edmonton store features an attached warehouse with additional on-hand inventory.

Do you keep adjustable beds in stock?

Yes! Our warehouses in Vancouver, Calgary & St. Albert maintain a substantial inventory of our most popular adjustable beds at any given time. Local delivery is complimentary and includes professional in-home setup.

In addition to our local warehouses in BC & Alberta, we can fulfill select electric bed orders from warehouses in California and Arizona for our American friends, and from Ontario and Quebec for our fellow Canadians.

Do you sell a simple metal bed frame?

Yes! We don't list this online, but each store keeps a small stock of standard metal frames for those who want a modestly priced support for their box spring and mattress. These typically cost between $80 and $200, depending on bed size and the level of quality desired.

Where are your stores located?

Mattress & Sleep Company has stores in Calgary, Edmonton, and Sherwood Park, Alberta. Our Vancouver flagship store opens in early 2027. While the majority of our customers are local, we're delighted to welcome customers from across Canada and the USA.

What are your hours of operation?

Our stores are open 7 days a week. We operate our website, stores, phones, and live chat Monday-Saturday from 10 am to 5 pm and on Sundays from 11 am to 5 pm. Our Edmonton store is open late on Thursdays until 8 pm. All times are Mountain Time.

Where do you deliver?

The short answer: we deliver just about anywhere. Calgary, Edmonton & Vancouver, first and foremost, as we have stores here. We deliver to nearly every Canadian province and the contiguous United States every day.

We deliver internationally, too! Detailed information is available on our Shipping Rates, Delivery Times & Where We Deliver page.

Our website currently operates in two markets: Canada and the United States. Select your local market to view available products and pricing in your currency.

Will you remove my old mattress?

Yes! For our local customers in the Calgary, Edmonton & Vancouver areas, we can remove unwanted mattresses and/or box springs for a flat fee of $30 per piece, one-to-one with your newly delivered mattress.

Will you remove my old adjustable bed?

Yes! Our local delivery teams in the Calgary, Edmonton & Vancouver areas can remove your old adjustable bed. We require a quote for these additional services, and you must arrange it before scheduling delivery of your new adjustable bed.

The typical cost to remove and properly dispose of an electric adjustable bed is $125-$200.

Please keep in mind that our delivery teams cannot remove or modify any furniture items affixed to your home's structure.

Will you remove my old furniture?

Yes! Our local delivery teams in the Calgary, Edmonton & Vancouver areas can remove unwanted furniture. We require a quote for these additional services, and you must arrange it before scheduling delivery of your new furniture.

Please note that our delivery teams cannot remove or modify any furniture items affixed to your home's structure.

Do you offer installation services?

For our customers in the Calgary, Edmonton & Vancouver areas, we offer basic installation services on a case-by-case basis. A quote is required.

For lengthy or complex installations such as kitchens and cabinetry, we recommend hiring an experienced specialist or contractor. We'll gladly deliver your order to your job site or to your specialists' workshop.

We offer 3D planning software, technical drawings, and support for all TEAM 7 furniture, including kitchens, dining, living, and sleeping products.

How much does it cost to deliver a bed-in-a-box style mattress?

Mattress & Sleep Co. offers free courier delivery to most locations across Canada on all bed-in-a-box mattresses. These gently compressed, rolled mattresses ship in a small carton that common carriers can deliver directly to your door, including Canpar, FedEx, Purolator, and UPS.

If you're located near one of our stores in the Calgary & Edmonton areas, you'll receive a free upgrade to deluxe in-home setup, including unpacking and placing your new mattress on your bed frame or in the room of your choice.

For more details on our delivery options, please see our Shipping policy page and our local delivery, setup & removal page.

Travel credits available on Harrison Spinks & TEAM 7

Mattress & Sleep Company is pleased to offer travel credits on select brands, including Harrison Spinks and TEAM 7, with a firm order.

If you'd like to learn more about how our travel programme works, please get in touch with Daniel via email: daniel@tmasc.ca

What is your return policy?

Our return policy varies by product type and circumstance. Please visit the following pages for detailed information:

Do you offer a trial period?

Yes, select mattresses include our unique trial period. The Sleep Sound Guarantee® is TMASC's rational alternative to a typical mattress trial period.

B2B

Do you work with or offer discounts to interior designers?

On a case-by-case basis, yes. Please contact us, and we'll follow up.

Do you work with influencers?

Yes, although very rarely.

We are open to working with influencers when it is the right fit. You should have a social media presence that is at least 50% home furnishing content. You must be based in Canada, and you must have at least 50k+ highly engaged English-language followers from Canada and/or at least 10k+ highly engaged followers from BC & Alberta. Your media content must be clean, modern, beautiful and well-lit.

If this sounds like you, please send us a message, and we'll connect you with our media team.

How do I connect with your buyers?

Please send us a message, and we'll connect you with our buying team.

We receive dozens of messages each day from manufacturers and distributors, and we regret that we can't reply to every one, as we must prioritize helping our retail customers.

How do I let you know about a business opportunity?

You may send us a message; however, we receive hundreds of solicitations each day. Unfortunately, we can't respond to most B2B inquiries, as our retail customers are always our top priority.