Abyss & Habidecor Towels & Rugs Frequently Asked Questions | Mattress & Sleep Co.

Abyss & Habidecor FAQ

Answers to many of the frequently asked questions in regards to Abyss & Habidecor.

Product Information
Are colour swatches available?
Do you offer custom colour matching?
Will the colour look like the pictures?
Will the colour of my towels and rugs match?
Are Abyss towels pre-shrunk?
Help, my towel has a snag, what do I do?

Shipping Information
How much is shipping?
When will my order arrive?

The Mattress & Sleep Company's Abyss & Habidecor Policies
When is my credit card charged?
Order Cancellation & Change Policy
Can I return an Abyss & Habidecor product?
Do you match prices?
Do you match prices south of the border?


Product Information

Are colour swatches available before ordering?

We keep three complete sets of Super Pile Hand Towels in stock at all times. Simply pick the colour(s) you're interested in and we'll ship out your hand towel(s) to verify colour prior to a larger towel order.

When you've confirmed your colours, simply keep the hand towels you've received, or return them for a full refund. The simplest way is for us to send you a return shipping label with your new towels, so that you simply pop the sample hand towels back into the same carton, apply the new shipping label and have the courier pick up the return package.

Coming Soon - We will be launching a free-of-charge* colour swatch ordering system in Q2 2022.

*There will be a modest fee charged for each swatch and we will provide a store credit to be used for future purchases from us, even if it's not for towels.

Do you offer custom colour matching?

Yes, Abyss & Habidecor will custom match any colour you desire. Please call us Toll-Free on 1-877-750-1212 to find out more about bespoke colouring options and minimum order quantities.

Will the colour look like the pictures?

Although we strive for accuracy there are a few variables which are out of our control, including the colour settings of your display device. When an exact colour match is required, we recommend ordering samples prior to placing your finalized order.

Will the colour of my towels and rugs match?

Abyss towels & Habidecor rugs are made in separate facilities in Portugal. Although they work with the same 60 colours, due to differences in climate and technique a complete match should not be expected. The differences are usually very subtle, with rugs tending to be a touch lighter.

Are Abyss towels pre-shrunk?

Yes, Abyss towels are always pre-shrunk, and will never pucker at the ends. What you see in the pictures or on the store shelf is what you'll see on your towel rack after dozens of washings.

Help, my towel has a snag, what do I do?

Sometimes a towel will catch on a wedding ring or other obstacle. If pulls or snags should occur, simply snip them off. This will not affect the towel.




Shipping Information

How much is shipping?

Shipping varies by the total cost of your order. All orders of $100 or more qualify for free shipping to nearly anywhere in Canada. To see shipping costs for orders totalling less than $100 please click here.

When will my order arrive?

Lead Times for Out-of-Stock & Special Orders

For all Abyss & Habidecor items that are not regularly stocked or are temporarily out of stock, please allow 4-6 weeks for delivery from Portugal to Canada.

Abyss & Habidecor Quick Ship & Regular Stock Programme

The Mattress & Sleep Co. typically has inventory on the following Abyss & Habidecor products in at least one of our Alberta stores. Our inventory changes daily, so there is always a chance that items on this list may be temporarily sold out with replenishment inventory en route.

Towels

  • Super Pile Towels in Face, Hand and Bath
    • 100 White (white is also stocked in Pool Towels & Bath Sheets)
    • 101 Ecru
    • 277 Laurel
    • 306 Bluestone
    • 325 Dragonfly
    • 552 Lipstick
    • 573 Flamingo
    • 770 Linen
    • 840 Gold
    • 920 Gris
    • 940 Atmosphere
    • 992 Platinum
  • Pousada Towels in Hand & Pool
    • 306 Bluestone
  • Super Twill Towels in Face, Hand & Bath
    • 100 White
  • Twill Towels in Face, Hand & Bath
    • 940 Atmosphere

Rugs



Order Policies

When is my credit card charged?

Due to the custom nature of Abyss & Habidecor products, your credit card is charged in full once your order is processed.

Order Cancellation & Change Policy

You may cancel or change your order with no penalty so long as your products have not been ordered from Portugal. Once your order is passed on from St Genève (the Canadian importer) to the manufacturer, cancellations and changes are no longer possible.

Can I return an Abyss & Habidecor product?

Returns are accepted only when a product is determined (by the manufacturer directly) to have a manufacturer's defect. Otherwise, The Mattress & Sleep Company is unable to offer returns on any Abyss & Habidecor product due to the custom nature of the majority of their offerings. Please order your free swatches whenever in doubt of the colour.

Do you match prices?

The Mattress & Sleep Company will match any authorized Canadian Abyss & Habidecor retailer price. The Sleep Sound Guarantee® also provides you with 120 days of after purchase price protection should our advertised price be reduced at any time up to 120 days after your purchase.

Do you match prices south of the border?

In our experience we typically find Canadian pricing on Abyss & Habidecor is actually lower once all costs are considered. That said, we will compare our prices with USA retailers on a case-by-case basis as USA retailers are not permitted to ship Abyss towels to Canada.