Abyss & Habidecor FAQ

We keep several complete sets of Super Pile Hand Towels in stock at all times. Pick the colour(s) you're interested in, and we'll ship your hand towel(s) so you can confirm the colour before placing a larger towel order.

Once you've confirmed your colours, you can either keep the hand towels you received or return them for a full refund. 

If you'd like to return the sample towels, the easiest process is to have us send you a prepaid return shipping label with your new towel order. Simply place the sample towels in the shipping carton, apply the return label and drop off or arrange pickup with the courier.

Although we strive for accuracy, there are a few variables which are out of our control, including the colour settings of your display device. 

If you need an exact colour match, we recommend ordering Super Pile hand towel samples before placing your final order.

Abyss towels & Habidecor rugs are made in separate facilities in Portugal. Because of differences in climate and technique, you shouldn't expect a perfect match. The shading differences are usually subtle and almost never noticeable when rugs are placed on the floor, visually separated from the towels.

Yes, Abyss towels are always pre-shrunk and will never pucker at the ends. What you see in the pictures or on the store shelf is what you'll see on your towel rack after dozens of washings.

Sometimes a towel will catch on a wedding ring or other obstacle. If it pulls or snags, simply snip it off. This will not affect the towel.

That's great! Our stores are located in Calgary, Edmonton & Sherwood Park. Our Vancouver store will open in early 2027. We have display model Super Pile hand towels in all 60 colours. These are available to sign-out with a deposit.

You'll also see our full in-stock selection of towels and rugs, all of which are available to take home today.

Shipping varies by the total cost of your order. All orders of $100 or more qualify for free shipping to nearly anywhere in Canada. 

To see shipping costs for orders totalling less than $100 or for international destinations, please visit our Shipping Rates & Delivery Times page.

Lead Times for Out-of-Stock & Special Orders

For all Abyss & Habidecor items that are not regularly stocked or are temporarily out of stock, please allow 4-6 weeks for delivery from Portugal to Canada.

Mattress & Sleep Co. stocks many of the best-selling Abyss towels and rugs in our Alberta & BC stores.

On the towel and rug collection pages, filter by "In-Stock" to see the Abyss towels and rugs we typically have in stock. 

Be sure to view the "Availability & Lead Times" tab on any individual product page to read more about the sizes and colours typically stocked in a specific style.

You may also call us Toll-Free in Canada at 1-877-750-1212, and we will gladly check our real-time inventory.

Because Abyss & Habidecor products are made to order, we charge your credit card in full once a member of our team processes your order.

We have very limited time to request changes or cancellations with Abyss in Portugal.

To avoid a restocking fee, please make any changes or cancellations within 24 hours of placing your order with us.

We will accept a return and provide a full refund provided that the following criteria are met:

• The item must be regularly stocked
• The item must be unused and unwashed. All labels must be intact and still attached as new from the factory
• You must return the item to us within 60 days of when it was delivered to you

To determine if a product is regularly stocked, please read the "Availability & Lead Times" tab on any product page on this website. This section mentions sizes or configurations of a particular product that are regularly stocked. If you are still unsure, please talk to a team member for clarity on the return eligibility of any specific product.

Because many of our items are considered intimate in use, we feel a moral and ethical responsibility not to resell used towels, pillows, bedding, or mattresses; as such, we cannot accept returns of mattresses or textile goods that have been opened, used, tampered with, or laundered.

Please see The Sleep Sound Guaratee® for more details.

You are responsible for return shipping fees unless the reason for a return is a result of an error or mistake on our part.

If you've ordered Super Pile hand towel samples for colour verification, we will include a prepaid return shipping label in the carton when we send your complete towel and rug order.

If you decide to return hand towel samples without purchasing towels and rugs from us, you will be responsible for the return shipping cost.

Yes! On a case-by-case basis. Please message us, and we will forward your request to the right team member.

Yes, we offer discounts to Interior Designers, Architects, decorators and many other professionals. Please contact a store manager for more details.

Mattress & Sleep Company will match any authorized* Abyss & Habidecor retailer price through The Sleep Sound Guarantee®.

If the price we're matching is outside of Canada, we must factor in any additional costs, including shipping, brokerage, taxes and currency exchange.

* - Please be mindful that Abyss & Habidecor, as an internationally recognized brand of the highest quality, does unfortunately draw imitation, knockoff and fraudulent sellers. To ensure you're buying the genuine article, only purchase from an authorized retailer.

To consult the list of authorized Canadian retailers, please see this link.

A curated list of authorized retailers worldwide is available here.