Refund policy

Refunds | Mattress Trial | Special or Custom-Ordered | Deposits | How Refunds Are Processed

Refunds

All Sales are Final: We cannot provide refunds on any goods that have been picked up or delivered. This includes all Regularly Stocked, Special and Custom-ordered goods.

Special or Custom-ordered goods that are not Regularly Stocked are subject to a 25% cancellation fee if a refund is initiated after the supplier has produced your Special or Custom-ordered goods.

To see which products and variants are Regularly Stocked, please see the "Availability & Lead Times" section on the relevant product pages.

Because many of our products are considered intimate in use, we have a moral and ethical responsibility to ensure we provide our customers with brand-new, never-used products.

Mattress Trial

Select Berkeley Ergonomics, Harrison Spinks & t•masc mattresses include comfort adjustment privileges. Please visit The Sleep Sound Guarantee® to review the full terms & conditions of our unique trial period.

Special or Custom-Ordered

Special or Custom-ordered goods that are not Regularly Stocked are subject to a 25% cancellation fee if a refund is initiated after the supplier has produced your Special or Custom-ordered goods.

Examples of Special or Custom-ordered goods include (but are not limited to) items that are not Regularly Stocked, including most products from the following brands: Abyss & Habidecor, Brink & Campman, Brun de Vian-Tiran, SleepChest, St Genève, TEAM 7, and Wesley Allen.

We regularly stock specific products from many of the above brands, and we strive to clearly indicate these items in the "Availability & Lead Times" section on the relevant product pages.

Deposits

Deposits on any Regularly Stocked goods that have not been picked up or delivered are fully refundable.

We will fully refund deposits on Special or Custom-ordered goods, provided the supplier allows us to cancel your order without penalty. However, Special or Custom-ordered goods are subject to a 25% cancellation fee if you request a deposit refund after the supplier has produced your Special or Custom-ordered goods and they are not Regularly Stocked.

How Refunds Are Processed

If your return or deposit qualifies for a refund, we apply it to your original payment method. If that is not possible, we will issue a cheque. We can't issue refunds in cash because our stores don't keep cash on hand.

We process refunds on a best-effort basis and as quickly as possible. Please allow additional time for your bank or card issuer to reflect the refund in your account or on your billing statement, or for us to issue and mail a cheque from our head office in Edmonton.